At Stitchi, we make managing your orders simple and efficient, whether you're ordering custom merchandise for your e-commerce store, team events, or corporate programs. Our goal is to provide a seamless experience from order placement to delivery. Let's explore the order process and how we support you at every step.
How to Place an Order
Placing an order with Stitchi is easy and straightforward. Here’s how to get started:
Sign Up: Create an account on our platform to access all our services.
Browse Catalog: Explore our extensive catalog of customizable products.
Request Design: Choose the product you want to customize and work with our design team for professional assistance.
Review and Approve: Review your custom designs and approve the proofs before placing the order.
Place Order: Once everything looks perfect, place your order and proceed to checkout.
Reordering: All of your approved designs will be available to order any time you need to restock your inventory.
Tracking Your Order
Keeping track of your order is simple with Stitchi. Here’s how:
Order Dashboard: Log in to your Stitchi account and go to the order dashboard to view the status of all your orders.
Real-Time Updates: Receive real-time updates on your order status, from production to shipping.
Tracking Numbers: Once your order ships, you'll receive a tracking number to follow its journey to your doorstep.
Modifying or Canceling Orders
We understand that changes can happen. Here’s how you can modify or cancel your order:
Before Production: If your order has not yet entered production, you can modify or cancel it directly from your order dashboard.
During Production: If your order is already in production, please contact our support team as soon as possible. We’ll do our best to accommodate your changes, but some modifications may not be possible.
After Shipping: Once your order has shipped, modifications or cancellations are not possible. However, we can assist with returns or exchanges if needed.
Order Fulfillment Stages
Understanding the stages your order goes through can help you anticipate timelines and manage expectations. Here are the key stages:
Order Placement: Your order is placed and entered into our system.
Design Proofing: You review and approve the design proofs.
Production: Your order enters the production phase, where items are printed, embroidered, or otherwise customized.
Quality Check: Completed items undergo a quality check to ensure they meet our standards.
Packing: Items are carefully packed, ready for shipping.
Shipping: Your order is shipped, and a tracking number is provided.
Delivery: The order is delivered to your specified address.
Frequently Asked Questions
How do I check the status of my order?
Log in to your Stitchi account and go to the order dashboard for real-time updates on your order status.
Can I change my order after placing it?
You can modify your order before it enters production. Once in production, contact our support team for assistance.
How long does it take to receive my order?
The timeline varies based on the complexity and size of the order. Typically, it takes about 36 hours for production and additional time for shipping.
What if I need my order urgently?
We offer expedited production and shipping options. Contact our support team to discuss your needs.
How do I return or exchange an item?
Contact our support team to initiate a return or exchange. We’ll provide instructions and help you through the process.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
How do I get a proof of my design?
After customizing your product, you’ll receive a digital proof for approval before the order goes into production.
Can I reorder a previous design?
Yes, you can easily reorder a previous design from your order history in your Stitchi account.
Why Choose Stitchi for Your Order Management?
At Stitchi, we are dedicated to providing a seamless and efficient order management experience. Our user-friendly platform, real-time tracking, and dedicated support team ensure that your orders are handled with care from start to finish. Whether you're placing a small batch order or managing large volumes, we have the tools and expertise to meet your needs.
Need more information or have specific questions? Our friendly Merch Coaches are always here to help. Whether you're looking for deeper insights, need to make changes to an order, or have general queries, reach out to our dedicated support team. With Stitchi, your orders are in expert hands.